A login error looks serious but is almost always one of five small things. The exact wording your app shows is the best clue, so start with the table, then jump to the matching fix.
What your error message means
| Error message | Usually means | Fix |
|---|---|---|
| Invalid user details / invalid username or password | A typo in the username or password | 1 |
| Failed to authorize / authorization failed | Line expired or wrong credentials | 1 and 3 |
| Authentication problem / authentication failed | Screen limit reached or line inactive | 3 and 4 |
| Connect failed / unable to connect / no internet | Wrong server URL or the network is blocked | 2 and 5 |
| Login works, but no channels | Playlist didn't download | 6 |
1. Re-check every character
Usernames and passwords are case-sensitive and often contain look-alikes: capital I and lowercase l, zero and the letter O. Copy and paste them straight from your welcome message where you can. On a TV remote, type slowly and check for an extra space at the end — some keyboards add one automatically.
2. Confirm the server URL
The server URL must match what we sent exactly, including http:// or https:// and the port number after the colon (for example :8080). A missing port, an extra slash at the end, or http instead of https will stop the app connecting at all.
3. Check your subscription is active
When a term ends, the line stops authorising and most apps report it as invalid details or failed authorization. Message IPTVShop on WhatsApp to confirm your expiry date and renew in minutes.
4. Make sure you're within your screen limit
Each plan allows a set number of devices at the same time. If the line is already playing on another TV or phone, a new login can fail or drop after a few seconds. Close the app on the other device — or move to a plan with more screens.
5. Test another network
If details are correct but the app says it can't connect, try a phone hotspot. If it logs in there, your router or internet provider is blocking the server. Restart the router first; if it continues, message us and we'll help you get around it.
6. Logged in but no channels?
The login worked but the playlist didn't download. In IPTV Smarters, use the reload/refresh option on the home screen; in TiviMate, open Settings → Playlists and update the playlist. If it's still empty, remove the profile and add it again.
App-specific tips
IPTV Smarters
Choose 'Login with Xtream Codes API', not 'Load your playlist or file/URL', unless we sent you an M3U link. The 'Any name' field can be anything — it's only a label.
TiviMate
If you added the line as an M3U playlist and it fails, delete it and re-add it as Xtream Codes with the same details. Xtream logins are more reliable and load the guide automatically.
Still stuck?
Send us a photo of the error screen on WhatsApp. If everything checks out, we can regenerate your line on the spot — new details, fresh login, back to watching.
Ready to start watching?
Pick a plan and we'll activate your line in minutes.